Frequently Asked Questions (FAQ)

Purchasing and Payments

  • Q: Which payment methods do you accept?

    A: We accept major credit cards (Visa, Mastercard, American Express) and PayPal.

  • Q: Is my payment information secure?

    A: Yes. We use reputable third-party payment processors that comply with industry security standards.

2 Downloading and Access

  • Q: How do I download my e-book?

    A: After your payment is confirmed, you will receive a download link by email or be redirected to a download page.

  • Q: Can I re-download my e-book if I lose the file?

    A: Yes, as long as you have an active account and your purchase is on record, you may re-download from your account page or request a new download link.

3 E-book Formats and Technical Requirements

  • Q: In which formats are your e-books available?

    A: Our e-books are typically provided in PDF, EPUB, or MOBI/Kindle format. The availability of formats is specified on each product page.

  • Q: What software or devices do I need to read the e-book?

    A: You can read PDF files on most devices with a PDF reader (e.g., Adobe Acrobat, Preview on Mac). EPUB files can be read on various e-readers or apps (e.g., Apple Books, Google Play Books), while MOBI files are typically used on Kindle devices.

4 Delivery and Timing

  • Q: When will I receive my e-book after purchase?A: Your e-book is typically available for download immediately after payment confirmation. Sometimes there may be a short delay if additional verification is required.

5 Refunds and Support

  • Q: Can I return a digital e-book after downloading?

    A: Generally, no. Due to the nature of digital products, once downloaded, e-books cannot be returned. .

  • Q: What if my downloaded file is corrupted?

    A: Please contact our support team immediately at support@leearnx.com. We will either provide a replacement file or issue a refund if the problem cannot be resolved.

6 Future Updates

  • Q: Will I get access to updated versions of the e-book?A: If we release a new edition or an update of the same e-book, you may receive it at no additional cost if the update is considered a minor revision. Major new editions may require a separate purchase.

7 Contact and Additional Support

  • Q: How do I contact customer support?

    A: You can reach us via email at support@leearnx.com or use our contact form on the website.

  • Q: Where can I report issues with my account or e-book?

    A: Send an email to support@leearnx.com with the details of your issue, including your order number or account email.